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Privacy Policy

Bloom and Blossom Privacy Policy

At Bloom and Blossom, your privacy is very important to us. This Privacy Policy describes our privacy practices and policy regarding the collection and use of information (including personally identifiable information) made available to us through bloomandblossom.com

How and why do we process your data?

When you purchase something from our website, as part of the buying and selling process, we collect the personal information you provide such as your name. address and email address.

Bloom and Blossom will also collect information from you such as your email address when you join our mailing list via the pop up on our homepage or through social media links, or through opting in at the time of purchase. Mailchimp, a third-party provider is used to deliver our newsletter. We log information around email opening and clicks using standard technology to help us maintain our standards of service. You can read Mailchimp’s privacy policy here.

We may  also collect additional personally identifiable information through your participation in any promotions and competitions offered by us, such as your name or email address.

In addition, when you use a website or internet service, a series of general data gets created and logged automatically. At Bloom and Blossom, we use this anonymous information to track the day to day running of our website to deliver and optimize our services and content. This data can include but is not limited to:

  • Internet Protocol address (IP address)
  • Operating system
  • Browser used to access our site
  • Date and time of access
  • The website from which your browser reaches our website (a referrer)

 We will never sell your personal information to a third party.

How will we use the information about you?

We use the information you provide to us in the following ways:

  • To promote our products and services
  • To fulfil orders as part of the buying and selling process
  • Communicate any marketing and promotional offers to you
  • To verify the information you provide, such as name address and credit card information only in regards to any purchase made through our website
  • To improve our services, customer experience and to inform you of any changes to this

Third party services

We use a number of third party service providers in order to carry out our service to you. These include but are not limited to:

  • Shopify – our website hosting platform
  • Shopify payments – our payment provider via Shopify
  • PayPal – our additional payment provider
  • Mailchimp – email service provider
  • Mintsoft – order processing via our warehouse
Every effort is made by us to ensure these third party service providers comply with their own obligations under the GDPR, but each will have their own privacy policy which we recommend you should read.

    Marketing 

    We would like to send you information about our products and services from time to time which may be of interest to you. We will only contact you if you have consented to receiving our email newsletter and we would never sell or supply your personal information to a third party unless consent is given by you.

    You have a right to opt out of these communications at any time and you can do so by unsubscribing from our mailing list via the unsubscribe feature at the footer of any of our email communications, or you can contact us at info@bloomandblossom.com

    Cookies

    Cookies are small files that a site or its service provider transfers computers hard drive through your Web browser that enables the sites or service providers systems to recognise your browser and capture and remember certain information. We use cookies to help us understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

    For further information about cookies, you can visit www.aboutcookies.org or www.allaboutcookies.org

    You can also set your browser not to accept cookies. The websites listed above give you information about how you can remove cookies from your browser through your browser settings.

    Links to other websites

    Our website may contain links to other websites which we do, only when relevant and for your convenience, however these sites are not controlled by us.  This privacy policy only applies to bloomandblossom.com so when you visit websites outside of this we advise that you also read their own privacy policies.

    Accuracy and retention of data

    We will not keep personal data longer than is necessary for the purpose or purposes for which they were collected. We will take all reasonable steps to destroy, or erase from our systems, all data which is no longer required. We will ensure that personal data we hold is accurate and kept up to date. We will check the accuracy of any personal data at the point of collection and we will take all reasonable steps to destroy or amend inaccurate or out-of-date data.

    You also have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal information or would like us to amend any of the information we hold about you, please email info@bloomandblossom.com allowing 30 working days for us to do so.

    Security

    We endeavor to take reasonable precaution to ensure data held by us is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. All credit card information is encrypted using socket layer technology (SSL) – we do not store credit card information, so each time you place an order you will be asked to enter your credit card details again.  Whilst we do our best to ensure the above, unfortunately, no security system, or system of transmitting data over the internet, can be guaranteed to be 100 per cent secure.

    Changes to our privacy policy

    We keep our privacy under regular review and we will place any updates on this web page. You will be able to see the date in which the policy was last updated by the ‘last revised’ date.

    How to contact us

    Please contact us if you have any questions about our privacy policy or information we hold about you: - we will aim to get back to you within 5 working days:

    By email – info@bloomandblossom.com

    By post – St Marys Court, The Broadway, Amersham, Bucks, HP7 0UT

     

    POLICY LAST UPDATED 18/05/18

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